Taxpayer Advocate Service

The Taxpayer Advocate Service (TAS) is your voice at the IRS. TAS is an independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that have not been resolved through normal channels or who believe that an IRS system or procedure is not working as it should. They ensure that you are treated fairly, and know and understand your rights. If you are having tax problems and have not been able to resolve them with the IRS, you may be eligible for free TAS assistance if you: 

  • Are experiencing economic harm or significant cost (including fees for professional representation),
  • Have experienced a delay of more than 30 days to resolve your tax issue, or
  • Have not received a response or resolution to the problem by the date that the IRS promised. 

The service is free, confidential, tailored to meet your needs and is available for businesses as well as individuals. There is at least one local Taxpayer Advocate in each state, as well as in Puerto Rico and the District of Columbia. Because they are part of the IRS, advocates know the tax system and how to navigate it. If you qualify, you will receive personalized service from a knowledgeable advocate who will: 

  • Listen to your situation, 
  • Help you understand what needs to be done to resolve it, and 
  • Stay with you every step of the way until your problem is resolved. 

You can reach the Taxpayer Advocate Service by: 

  • Calling toll–free 877-777-4778 or TTY/TTD 800-829-4059,
  • Writing or calling your local Taxpayer Advocate, whose address and phone number are listed in the government listings in your local telephone directory and in Publication 1546, Taxpayer Advocate Service – We are Here to Help You, 
  • Filing Form 911, Request for Taxpayer Advocate Service Assistance,
  • Requesting that an IRS employee complete Form 911 for you
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